In general, orders will be shipped within 7 days of purchase. However, during peak times (such as a shop update or holiday season), it could take up to 2 weeks to ship your order. Preorders will also vary in handling time (see those policies below).
We operate out of California (USA). The estimated shipping times are the estimated amount of time your order will take to get to you AFTER you receive a shipping confirmation.
Please note that shipping is still heavily impacted by the global pandemic, even if your area has eased restrictions. These estimations are average ranges based on prior orders.
✿ USA (free shipping/first class): 3 days-2 weeks
✿ USA (priority mail): 2 days-1 week
✿ Canada: 2-4 weeks
✿ Everywhere else: 4-8 weeks
VAT & International Shipping
We ship to the EU, but please note that all international buyers are responsible for paying VAT or any other custom fees and charges upon receipt of their package. We are unable to alter the customs forms to affect this process.
Due to the UK's laws, we are unable to ship there at this time. We are also unable to ship to Germany at this time, but shipping should resume in August/September. For a complete list of where we ship to (minus the UK & Germany), check out this list.
There are times when items are marked "Preorder" meaning that the items are NOT currently in hand. In the description of the items, you will find the estimated timeline for these items on when these items might ship to you. By purchasing the item, you are agreeing to these terms.
You will pay for the items upfront, but at any point before the preorders are shipped, you can send a request to email@example.com and have your order canceled and fully refunded. Additionally, if you need to change your address, no problem! Please send an email to the above address, and we can help.
Damages & Lost Packages
We unfortunately cannot control how the package is treated once it leaves our hands. Because of this, we cannot offer full refunds* or full exchanges* for items damaged to due post office/travel errors unless Priority mail shipping was chosen at checkout. *In this case, we will refund you up to $100USD once the post office case has been resolved.
However, if the item is severely damaged due to shipping errors, please show us pictures so we can offer to ship a replacement to you at 50% off the original price and 50% off the shipping total (50% will need to be paid by you through invoice). If the item is no longer in stock, then we will refund your original shipping fee (but not the order total).
For lost packages, we in general do not offer refunds or replacements because 99.9% of the time they eventually show up or get returned to me, but if your order does not show up after 1 month (USA orders) or 3 months (international orders), please contact us at firstname.lastname@example.org and we will try to look into it (unfortunately no promises!).
In an attempt to be more eco-friendly, I may reuse clean packaging from parcels I have received. If you do not want reused packaging, please mention as a comment to accompany your order. You can learn more on our Recycling Guide page.
Thank you so much for visiting this site and agreeing to these terms!